Frequently Asked Questions
Usually the kit order can be shipped within 1 week of placing order,
build order will be shipped in 3 weeks. However, during this global
pandemic, supply chain might be broken and things will take longer to be
shipped, in such case, I will contact you and
let you know the situation. If you think your order is taking too long to process, please send us an email
before claiming that we're scamming you to PayPal or credit card
company. We're a small company so we might face issues with those
We are offering several shipping options (Epacket,UPS(World Wide Experdited),DHL Express). Epacket is the cheapest, and it's quite fast and reliable when shipping to US/UK destinations. UPS is quite expensive but very fast to most destination worldwide. DHL Express is also a quite expensive yet very fast and reliable to most destination worldwide.
Once receiving the order, please check if it’s fully functional and/or what you receive is exactly as your order. If there is any problem upon arrival, I will send a replacement or offer a refund accordingly. However, after this phase, I cannot provide further services since it’d be costly to send your order back and forth to fix things. Please check your order and claim if there’s any problem within 1 week of order received. After that, we reserve the right to decline further support.
The best way to reach us is via Email or web form on Contact Us page. We try our best to answer all email within 1 working day; however, we’re a small team and sometimes we miss email. Please send us an email again if you don’t receive any response within 2 working days.
All products are new and are sold “as-is”. You are responsible for your purchase and we will not issue refunds for irresponsible purchases.
We try our best to make it as simple as possible, but the versatility of our products is very hard to capture with our limited time and resources. We will eventually make something easier to follow, but for now, please bear with us and use our configuration guide to help with your purchase.